Fully Qualified Tabletting Equipment Technicians Provide End-to-End Service

Without comprehensive training, service work on complex machine engineering technology is not feasible, but at Fette Compacting all of the approximately 50 service technicians working worldwide are trained as electricians/system engineers and mechanics. Thanks to this dual qualification, these experts can provide an overview of the entire system during inspection, maintenance or calibration – an important prerequisite in order to maintain the machines in perfect condition.

A practical example is the initial installation of a new machine. The service technician is on site and monitors the delivery into the workshop and ensures the safe handling of the machine being lifted out of the crate. “It is extremely important to us that our specialists monitor the entire process from the beginning,” Bernd Klingenhof, Director of Field Services at Fette Compacting explained. As a result, they are responsible for every detail during installation — the electrical connections, the installation of the compression dies, the operational testing and the basic instruction. “When our specialists are finished, we guarantee a fully functioning and perfectly calibrated machine,” Klingenhof confirmed.

Other important aspects are the geographic proximity of the service technician to the client. “Not only do we operate globally, we also have trained technicians in all the relevant markets who originate from the respective regions,” Klingenhof added.

Fette Compacting GmbH, +49 4151 12 427, tablet@fette-compacting.de, www.fette-compacting.com.