MG2 Capsule Filler Customers Benefit from Powerful Online Service

Every MG2 capsule filler customer is automatically given access to an online tool that provides customised information and after-sales services 24 hours a day, seven days a week.

Any company that purchases an MG2 capsule filler gets free, unlimited access to the new website onliservice.mg2.it, which enables customers to check their documentation in interactive mode with just a few clicks. Through the login details, which are supplied when the machine is delivered, it is possible to access this service via any PC connected to the web. It is possible to remotely consult technical information, receive offers and forward spare parts orders, to name just a few of the functions.

These functions are carried out through two applications, called e-DOC and e-SPARES, which are constantly updated by MG2 technicians. The wider functions offered by MG2 onlineservice applications are inspired by the principles of usability and immediacy typical of the 2.0 web, which the company has summarised as four e-advantages:

• e as ever up-to-date — For each modification required for a machine, for each additional dosing unit supplied and for each component replaced, the documentation is updated and immediately published on line. An archive is available to consult requested offers and submitted orders.

• e as environment-friend — No more paper. The online service allows the customer to browse manuals and documents through PCs, smartphones and tablets, thereby reducing the need for distribution of paper copies in several offices.

• e as easy — The user-friendly interface allows the customer to easily browse through documents and spare parts diagrams in order to find the information needed in a quick and intuitive way.

• e as efficiency — The MG2 onlineservice is the archetype of a fast and right first time system. Any information required by the customer is always available in a very short time, without any misunderstanding. Spare parts requests are recorded in real time, without the possibility of mistakes, therefore optimising the purchasing process and the logistics of spare parts management.

MG2 S.r.l., +39 051 4694111, sales@mg2.it, www.mg2.it.